Services - Enterprise Business Application

Customer Relationship Management

ATEM Corp. provides end-to-end CRM implementation services right from the initial stages of developing a CRM strategy through support of the CRM applications. Our global delivery model accelerates the implementation timelines and thus provides our customers with faster ROI, and also helps them in realizing the strategic benefits of their CRM implementation.

CRM Implementation Services
We provide service offerings that are tailored to your business processes with our CRM implementation framework, reusable components and prototyping. Our full spectrum of implementation services consists of business analysis, core configuration services, customizations, system integration and training. Our CRM offerings span across all the three-major CRM functional areas, sales force automation, marketing and customer service.

CRM Upgrade Services
Our CRM Upgrade Services team has done some of the most complex upgrade projects in the industry for our customers from Oracle/Siebel version 5.6 to 6.x, 6.x to 7.7, 7.5 to 7.8, etc. The Upgrade Services team focuses on both business and technical aspects of the upgrade. We will work with you to assess business benefits and impacts of the upgrade like new functionality, training needs, business data needs and business simplification opportunities. At the same time, we will assess technical aspects like infrastructure requirements, customizations, integrations analysis, and deployment strategy. Our Upgrade Services team will apply their proven upgrade methodologies and processes to ensure rapid upgrade timelines and 100% on-time delivery.

CRM Testing Services
Our testing services cover all critical domains like functionality testing, regression testing, load/performance testing, integration testing, user acceptance testing and multi-lingual localization testing to enable global-rollouts of CRM implementation. We use best in the industry tools (like QTP, Load runner, Test Director, etc) and processes for automated testing for above areas to ensure First-Time-Right (FTR) and On-Time-Delivery (OTD) on all our deliverables.

CRM Support and Maintenance Services
Our Support and Maintenance Services offer high-quality 24X7 support for CRM implementations to minimize application and user downtime with strict adherence to Service Level Agreements (SLAs). We provide services for technical support, bug fixes, performance tune-ups and ongoing enhancements. Our Support and Maintenance offerings are based on structured Six Sigma approach towards process management which consists of process mapping, identifying process measures, collecting data, displaying dashboards, identifying improvement opportunities, and performance monitoring.